**Help with an existing order.**
Contact service@dronerove.com , payment confirmation, invoice details, order changes or cancellation requests. Include the order number and the email address used when ordering.
1，Order status and tracking
If tracking has been issued, use the carrier reference provided in your dispatch message. Contact us if tracking is missing, appears inconsistent or a delivery has not arrived. A tracking scan alone does not resolve every delivery issue; we will help investigate.
2，Changes and cancellations
Send requests as soon as possible. Availability depends on the order stage and agreed terms, and we will confirm whether the change can be made. An address or quantity change may affect freight, tax and timing. Statutory cancellation rights remain available where applicable.
3，nvoices and payment enquiries
Provide the correct company name, billing address and any applicable tax details. Never send full payment card information. Independently verify a request to change bank details through an established official contact.
For damaged or incorrect goods, select After-sales issue and describe what arrived. For product troubleshooting, use Technical Support. Please keep correspondence under the same order reference where possible.