Effective date
[September 10, 2026]
Destinations and dispatch locations
We ship to the destinations available at checkout or expressly confirmed in an accepted quotation. Normal dispatch locations: [HONGKONG]. Product availability and shipping options depend on the item, destination, address and carrier restrictions. Website access does not mean that every product can be delivered worldwide or that local stock is available in every country.
Order processing and transit estimates
In-stock orders are normally prepared for dispatch within [3-7]. Pre-orders, backorders, special orders and project supply follow the timeframe disclosed and agreed before purchase. Estimated carrier transit times are [7-14]. Processing time and transit time are separate estimates. Any specific delivery commitment shown at checkout or in an accepted quotation applies to that order.
Delays and unavailable items
If we cannot dispatch within a promised timeframe, we will explain the delay, provide a revised estimate if available and explain any cancellation or refund options. We will obtain any agreement required by law to extend a delivery deadline. If fulfilment becomes impossible, or the required agreement is not obtained, we will cancel the affected unshipped portion and refund amounts due in accordance with applicable law. Carrier delays do not automatically remove our delivery or statutory refund obligations.
Shipping charges and special handling
Shipping charges are calculated or quoted based on factors such as destination, weight, dimensions, service level and product restrictions. The applicable charge will be shown at checkout or in the accepted quotation before purchase. Additional charges for split shipments, dangerous-goods handling or battery transport will be disclosed and agreed where required.
Customs, duties and import taxes
International orders may be subject to import duties, taxes, brokerage fees or customs procedures. Responsibility depends on the delivery terms disclosed before purchase and any Incoterm expressly stated in the accepted order. No Incoterm is presumed merely because an order is international. Customers should check local import requirements before ordering. We will not misstate customs values or descriptions.
Risk of loss and delivery
For consumer deliveries arranged by us, transit risk remains with us until the consumer or their designated recipient physically receives the goods to the extent required by applicable law. Business shipment risk is determined by the validly agreed delivery terms and applicable law. Transfer of ownership and transfer of transit risk are separate matters.
Address accuracy and delivery problems
Please provide a complete and accurate shipping address and contact details. If an incorrect address, failure to complete lawful customs requirements or non-collection results in redelivery or return, we will explain available options and any substantiated costs that may lawfully be charged. We do not automatically retain the entire order payment.
Damaged, missing or incorrect deliveries
Report damaged, short, incorrect or missing deliveries to support@dronerove.com as soon as reasonably possible, including the order number and available photos of the item, packaging and shipping label. We will investigate and arrange the remedy required by the circumstances and applicable law. Referring an issue to a carrier does not end our responsibilities as seller.
Battery shipping safety
Battery transport is subject to chemistry, capacity, packaging, destination and carrier requirements. A battery may need a separate shipment or may not be available on a particular route. Do not return a damaged or suspected unsafe battery until you have contacted support@dronerove.com and received appropriate instructions.