Effective date
[September 10, 2026]
Consumer change-of-mind returns
In addition to any statutory rights and any more favourable rights stated at checkout, consumers may request a return of eligible standard products within [[CONSUMER_RETURN_DAYS]] calendar days after delivery. For this voluntary return service, products should generally be unused, uninstalled, unsoldered, unactivated and in resaleable condition, with original packaging, accessories and included promotional items where reasonably available. These conditions do not override any legally permitted inspection rights or mandatory statutory withdrawal rights.
Business purchases
For business customers, change-of-mind returns, over-ordering, duplicate purchases and project cancellations are governed by the accepted quotation, purchase order or contract. If no return right was agreed, contact us to request an assessment; a return is not guaranteed. Restocking or inspection fees apply only where disclosed, validly agreed and legally permitted.
Incorrect, incomplete, damaged or defective products
Contact us promptly if your order is incorrect, incomplete, damaged in transit or suspected to be defective. Stop using any product if continued use could increase damage or create a safety risk. Email support@dronerove.com with the order number, product model and a description of the issue, together with reasonably available photographs of the product, packaging and shipping label. An unboxing video may help an investigation but is not the only acceptable evidence.
Return authorization and instructions
Before sending a product back, contact us to obtain the correct return address, any return reference and packing instructions. Do not assume that the dispatch address is the return address. A return reference helps us process the item and does not limit a statutory right to submit a valid withdrawal or complaint by another legally accepted method.
Return shipping costs
For voluntary change-of-mind returns, the customer normally pays return shipping unless we state otherwise or applicable law requires us to pay. We will bear reasonable return or delivery costs where required by law or where the return results from our incorrect supply or other responsibility. Restricted goods, including certain batteries, require a confirmed lawful transport method before return.
Refunds and deductions
Once the applicable refund conditions are met, we will communicate the refund amount and the basis for any deduction permitted by law. Refunds are normally initiated to the original payment method within [[REFUND_INITIATION_BUSINESS_DAYS]] business days, subject to any earlier statutory deadline. Payment-provider posting time may be additional. We will not impose an automatic punitive deduction or require store credit instead of a monetary refund where a monetary refund is legally due.
Exchanges
Exchanges depend on availability. If the requested replacement is unavailable, we will explain the available options and provide any remedy required by law. Do not return goods before receiving return instructions, except where applicable law allows or requires otherwise.
Items not eligible for voluntary change-of-mind returns
Any lawful restriction for special-order, genuinely personalized, activated software, hygiene-sensitive or other product categories must be disclosed before purchase and applies only to the extent permitted by law. A product being discounted, purchased as a sample or described as a special order does not automatically remove statutory rights or remedies for defective or non-conforming goods.
Contact
Start a return or refund request by emailing support@dronerove.com. Include your order number and the reason for the request.